Ordering from us is simple. Follow the steps below to select your products, complete checkout, and make payment through the available payment methods.

1. Select Your Products

Browse our available products and add the items you wish to purchase to your order.

Before completing checkout, review:

  • Product quantities
  • Order total
  • Delivery information
  • Billing information
  • Applicable shipping charges

2. Complete Your Customer Information

Enter your accurate contact and delivery information during checkout.

Please ensure that your name, email address, telephone number, and delivery address are correct before submitting your order.

3. Select Cryptocurrency Payment

Where cryptocurrency payment is available, select the cryptocurrency option shown at checkout.

Supported cryptocurrencies depend on the payment provider and checkout configuration. Commonly supported assets can include Bitcoin (BTC), Ethereum (ETH), Solana (SOL), USDC, and USDT, but availability can vary by country and payment gateway.

Do not send cryptocurrency to an address obtained from an unofficial email, message, or third party.

4. Complete Payment Through the Payment Gateway

After selecting cryptocurrency payment, follow the instructions displayed by the authorized payment provider.

If MoonPay is presented as an available payment provider, you may be required to create an account and complete identity verification before purchasing cryptocurrency. MoonPay states that its verification process can require government-issued identification and other information.

The payment provider will display the applicable exchange rate, fees, payment method, and transaction details before you confirm the purchase.

5. Verify the Payment Details

Before confirming a cryptocurrency transaction, carefully check:

  • Cryptocurrency type
  • Amount
  • Blockchain/network
  • Recipient/payment address
  • Applicable network fees
  • Exchange rate
  • Order reference

6. Payment Confirmation

Once payment has been successfully processed, retain your payment confirmation and order reference.

Depending on the payment method and blockchain, confirmation may take some time. Your order status should update once the payment provider confirms the transaction.

Important Security Information

Never provide your MoonPay password, wallet recovery phrase, private keys, authentication codes, or payment-card security information to our staff.

Our team will never ask you to send a recovery phrase or private key.

For MoonPay verification, documents should be submitted through MoonPay’s own secure verification process rather than through chat or email.

Payment Support

If your payment remains pending or you experience a problem during checkout, contact us with your order reference.

For problems specifically involving your MoonPay account, verification, cryptocurrency purchase, or payment method, use MoonPay’s official support channels.

Important: Cryptocurrency availability, supported networks, transaction limits, fees, and verification requirements may change. Always rely on the information displayed by the payment provider at the time of payment.